Shipping policy

At Alive Pixels, we are committed to processing and shipping your orders quickly, ensuring you receive your products in a timely manner. Below is everything you need to know about our shipping process:

Order Processing Time

  • Standard Orders: Orders will be processed and shipped within 1-3 business days.
  • Custom Orders: Custom orders may require additional time and will be processed within 7-10 business days, depending on the specific customizations.

Shipping Methods

We ship worldwide via trusted carriers including FedEx, UPS, USPS, and DHL, unless otherwise specified. Please note that shipments to Canada or international destinations may be subject to brokerage fees, customs duties, and taxes, which are the responsibility of the customer.

Free Ground Shipping

  • Continental United States: We offer free ground shipping for orders delivered within the contiguous United States.

Tracking Your Package

  • After placing an order, you will receive an order confirmation email containing your receipt.
  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  • You can also find tracking details in the My Account section of our website.

Back Orders

While we make every effort to keep our inventory up-to-date, there may be rare instances when an item is out of stock after an order is placed. If this happens:

  • You will be contacted via email or phone (based on the contact information provided) to discuss your options.
  • We can hold your order until the out-of-stock item becomes available, offer a substitute item, or issue a refund for the out-of-stock item and ship the remaining items.
  • We aim to notify you of any backorder issues within one business day of receiving your order.

Gift Certificates

Need a last-minute gift? Alive Pixels gift certificates are the perfect choice!

  • Electronic Format: Gift certificates are delivered via email within one hour of purchase.
  • Denominations: Available in amounts ranging from $25.00 to $2500.00 USD.

If you have any questions or need further assistance, feel free to reach out to our customer service team. Thank you for choosing Alive Pixels!